Reviews

10/10

Last week, we had Brock replace several 1st and 2nd floor windows in our home. they are single hung window, patio door, and two slider windows. all windows are brick to brick, patio door is retrofit. Brock also put new limestone for bottom of patio door, since Brian the sales rep notice some issue with the brick under the door. We were so happy with their work, i think we will have them back in the future to do our other windows. we were very impressed with their friendly and efficient installers. In just several hours, less than half a day, three windows and one patio door were replaced, and they look fantastic! suggestion: first decide whether to do brick to brick or retrofit, and then get quotes. otherwise you will end up with very cheap quote (retrofit), and very expensive quote (brick to brick) Thank you Brock!

Approximate cost of services:
$7,792.25
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Company Response

Hi, Elvira!

Thank you for choosing Brock for your window/patio door replacement project. We're very happy to hear of your contentment with the process in a whole. We also appreciate your advisory regarding the differentiations of brick-to-brick and retrofitting.

A retrofit installation is when the replacement window is installed into the existing frame, leaving all surrounding areas intact. Retrofitting is a practice often done on older homes where the homeowner wishes to keep the historical character with the added benefit of new and improved units. Whereas a Brick to Brick installation involves removing the complete frame, casing, jambs, brickmould and trim. This route is often the more sought after process as it involves clearing out any deterioration and is cosmetically, more appealing.

There is undoubtably a price difference between retrofitting and a brick to brick installation, but each have their own unique benefits and each homeowners preference varies.

Thank you, Elvira! We truly appreciate your 10-star feedback and look forward to the opportunity to work with you again.

Kindest regards,
Brock Doors & Windows Ltd.

10/10

i am in Mississauga btw. have no idea why it say i am in Thornhill. They did exactly what was agreed to at the agreed price. They were extremely helpful since we still need to enter and exit through the porch while they're working on it, and they put a couple of step so it's easier to go up and down the porch.

Approximate cost of services:
$10,000.00
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Company Response

Thank you so much Elvira.

8/10

Come the next day I called. Other roofers just never showed up. Thank you for showing up. But I still haven't get my quote for my new roof. Other than my quote, the work was well done

Approximate cost of services:
$499.00
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Company Response

Hi Elvira….It’s sad when ‘just showing up’ is something regarded as a positive quality in a company. Being a homeowner trying to track down contractors can be so frustrating and we recognize that. Our quotes and reports take 3-5 business days from the date of our visit to be sent out, so if you still haven’t received anything from us, please contact us immediately and we will rectify the situation. Thank you for taking the time to post your feedback. We appreciate all feedback in order to assist us in improving our processes.