DG in Ontario

Did a very crude job of installing weatherproof lining on new rooftop patio. Seams were VERY noticeable and frankly very ugly. Water ultimately leaked through and caused damage to roof. Within first couple weeks, rain seeped in through poorly-caulked seams all the way to ceiling of brand new addition. When they finally got back to us, their touch up job looked absolutely horrible. One year later, we noticed the seams between the liner panels pulling up with water pooling underneath. We had to have a repairman come in (from another company) to repair these seams, which obviously should have lasted far longer than a year! Repairman informed us of many complaints about poor jobs done by this company and their refusal to come back and correct their mistakes. We called Don Cook Roofing to come back and guarantee their work and they refused. So, while we cannot speak to these other alleged complaints, our experience appears to reflect a general consensus that this company does a poor job and fails to stand by their work.

Our move was in February 2010. The movers arrived at the end of their time window and set straight to work. Unfortunately, the move took twice as long as I was expecting, and for a number of reasons. We lived on a one way street in downtown Toronto with moderate traffic at rush-hour traffic. I bought a parking stub for the truck so they could park across the street and avoid a ticket (knowing that El Cheapo policy was that customers handled any parking violations). I then left to pick up my car for the day and when I returned they had moved the truck closer to the building and parked halfway on the sidewalk. As a pulled up, a parking enforcement officer came trundling down the sidewalk and slapped an $80 ticket on the van despite my arguing with him. As a result, the van had to park on the road, but blocked the traffic that had begun to accumulate. They had to move the van six times to allow traffic to get by. This significantly slowed down the move. Not El Cheapo's fault, but made the day longer for sure. The Lead Hand told me that I should have said I had mainly antique furniture as this has to be wrapped more carefully than non-antique items (thus contributing to longer duration for the move). The lady who booked us never asked if we had antique furniture and I never thought to tell her, but I appreciated the fact that they were trying to be careful rather than rushing to get the job done. The Lead Hand was extremely professional and worked very hard. Of the two other guys with him, one young guy was clearly new but worked hard, and the other was older and did not work as hard. The older worker preferred to stand around and smoke while the others sweated it out. The move took almost seven hours and more than double the anticipated time and cost. I discovered later that they had badly scratched the top of my grandmother's antique dresser. I called then emailed the manager. He offered to 'make a deal': they would pay the parking ticket and I would forget the scratched dresser. I thought this was kind of unprofessional since I didn't feel responsible for the parking ticket. I ended up accepting the 'deal' despite my reservations. Overall, the move was stressful. My intention in hiring movers was to make this a stress-free day, which it was not. Considering the company as a whole, the Lead Hand's professionalism and hard work of (part) of the team was ultimately offset by the shadiness of the manager's dealings.