Reviews

10/10

I found Craig through an online forum. I didn't hesitate to contact him after reading the reviews, and his company delivered as expected. The two installers who performed the work were very professional and courteous. Communication with Craig was smooth from the very beginning; he requested photos of my setup to ensure everything would go well during installation day. I learned a lot from the installers as they took the time to teach me how the system works and the proper maintenance techniques. I would recommend Craig and his company to anyone looking for HVAC services.

Approximate cost of services:
$3,500.00
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5/10

My review is based on my experience with Primont so far. We signed an agreement to buy a townhouse in November, 2014 in their Renaissance Townes development in Woodbridge. At the time, the site plan had not been registered but were given a construction start time of July, 2015 and closing of May, 2016. We paid our deposits within five months. By September, 2015 we selected all the finishes and paid an additional sum for the upgrades. We received notice that closing would be delayed until September, 2016. Then we received another notice that closing would be delayed until January, 2017. All the while the response from Primont is the same: They are waiting for the developer to finish servicing the land before they can start construction. They haven't violated any terms of our agreement but as a first-time home buyer we can't help but be frustrated. It will be over two years since we paid our deposits before we even get a chance to see our home. Who knows if they will meet their latest closing date. They were very eager and open to communicate when they wanted us to put money down, but the communication has been lacking since they have started to fail to meet their obligations. UPDATE AFTER PRIMONT'S RESPONSE: Yes, we did get the email from Primont stating that our closing date could be in the summer of 2017 at the earliest, but most likely the end of 2017. This would be almost TWO years since our original closing date, and over three years since we signed our agreement to purchase and paid our deposits. If you search for Maplequest (Vaughan) Developments Inc. on the City of Vaughan website you will notice that in this time the 'developer' has been submitting applications for Phase III and the rest of the subdivision that Primont plans to build. So, I would guess that they've been waiting for approvals on their entire subdivision this entire time and may not have had any intention to build the initial phases on schedule.

Approximate cost of services:
$650,000.00
2 of 2 people found this review helpful.
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Company Response

Hi there we understand your frustration. We are waiting on the developer and sold the homes based on the timelines we were given for servicing. It is not our intention to miss a closing date but it does happen in new construction as it is a lengthy process. Please check your email for any updates we send out as there was one sent out last week. Also feel free to follow us on our Facebook page where we will post progress on the site. We are anxiously awaiting to start construction and move you into your new home. In the meantime if you have any questions please fell free to call our customer service department. Thank you