John

Had a birch tree that needed some deadwood removed. Mike came twice (once last Fall and then this Summer) to check the tree and provide a quote. Michelle in the office kept me informed of when crew would arrive. Crew arrived on time and examined the tree. Made recommendations for future application of pesticide (which Forestwood does not do so another company had to be found) and a check-up next year. Also examined other birches on the property and applied deep root fertilizer. Good solid work, friendly, on time, recommendations provided. Have lined them up for more work in September.

Have used them for 6 years for cleaning and normal maintenance of a gas fireplace. Always good, but gone badly wrong this year. Fireplace was working fine, just needed a cleaning of glass and gas ports. Approx. $200 for service call. Tech came to do the job, but later that day fireplace was only working intermittently. Would shut off on its own, or make unusual noises. Called for tech to return next day, at no cost. Tech returned, spent a couple of hours but very unconvincing that the problem was fixed. We left a few days later on travels, and when we returned, the same problems continued. Called once again, asking for a more senior tech. He came, suspected a new pilot assembly was required, and offered a quote. We then received a second invoice for same amount. I questioned why we were being charged, given it seemed more than a coincidence that the problems started after the first tech visit. We asked for a discount or a service guarantee, but were told that there service guarantee is only 30 days and that we were already getting a discount based on the hours spent. So, first visit to cause a problem. Second long visit to not fix the problem. Third visit to diagnose a different problem. I have found a different supplier going forward.

I suspected a small leak in a 15-year old toilet. Called Alex, and described the issue, sent him a couple of photos and he called me back. He said it could be a small repair, or might need to replace the toilet. He was available the next day. I purchased a new toilet and Alex came by to inspect the existing one. He called in advance to let me know when he would arrive, which was very much appreciated. There was a damaged seal, and we agreed it made sense to just replace the toilet. Done in under an hour, clean-up, took old toilet to the garage for later removal to curb. Price as quoted. On top of everything else, Alex is a really nice man with an interesting background. I enjoyed speaking with him while he worked. Would definitely use him again and recommend him to others.

Had an eavestrough that had pulled away from the roofline. Very steep roof overlooking a ravine. Called Eddie based on prior reviews. He arrived promptly and provided a quote which I accepted on the spot. He repaired and reinforced the eaves. While he was there, he replaced a broken downspout and provided a new flex pipe. All while we chatted amiably about a number of things. Money well spent. Eddie also suggested that we put a gutter guard over this one segment of the eaves, so that leaf removal over this steep section of the roof will no longer be a problem. Good advice that I will consider. Good job, good man. If you need your eaves repaired/replaced, call Eddie.

We needed to have our shower stall floor retiled. Pete was an amazing find, so happy with his work. He arrived on time for the estimate, made good recommendations on work, grout colour and finish. Quote was in acceptable range of three quotes received. Job actually took a few visits, for scratch coat, then laying tiles, then grout and finally silicon. At each step, Pete arrived when expected, and did the job and some little extras along the way. He really works hard!! He kept us completely informed of what we could expect. And, as an added touch, he connected us with someone who will come in to replace the baseboards. I would definitely recommend him and would use him again as needed.

Booked Turnbull to repoint 2 chimneys. Then asked for a quote to remove/repair the concrete between our cobblestones on the front walkway. Quote was agreed upon and job was done on time. Only concern was that it turned out to be a lot more work (and dustier) than anticipated. Job was well done, crew worked relentlessly for two days. Had I been better informed of what the job entailed, I might not have proceeded. That said, it is now completed and looks very good. Would definitely recommend them and have them back as necessary.

Everything about the experience was first class. 10/10. Chris arrived on time to provide the quote, with itemized details and other recommendations. Four dead/dying ash trees to be removed, one stump to be grinded, and various trees to be trimmed. Quote was competitive with one other that I received. Office kept in touch as job approached, and responded to questions about the day. On day of job, crew arrived on time. Luke, Josh and Cody were very easy to deal with, Luke walked through the stages of work and made some recommendations. I asked to add a couple of small items to scope, which was done with pleasure. Crew was extremely professional, I watched as Cody had to get up a fairly inaccessible tree over a ravine and he took all safety precautions. Job finished on time (almost to the minute). Good clean-up of site done. It really was first class from start to finish, and I have already recommended Glenwood to a friend who needs some work done in Mississauga. Only suggestion - if you are going to get some pruning done, try to be on site as it made it very easy to work with Luke and team to identify what needed to be done.

Michael is very professional and kept us informed every step along the way. Excellent communications. Timing was tricky because of spring weather, two-day job. We agreed to a start date and job was completed on time. Very clean job, crew very helpful in explaining what was being done. Price of job was in line with two other quotes received. When Michael initially came to provide quote, he noticed that there were a few shingles missing and the roof was exposed. Repaired these at no charge, even before job was awarded. Roof looks nice. They found a couple of boards that needed replacing and did so at no extra cost. Flat roof looks great. New flashing all around. I would recommend Quality First Roofing.

Alex was great. Called to confirm appointment and arrived on time. Explained each step of the repair along the way and identified associated costs. Cost seems reasonable for the work done, and the work was excellent (lots of checking to ensure all leaks were repaired and that there were no further issues). Would definitely call Mr. Plumber again if needed.

Took about a week to get a sales call, but once we made contact, rep (Ken) was very informative and made helpful recommendations. Installer (Rob) arrived on time, finished on time, very clean job. He had to make a few tricky angle cuts, and once he was finished, you would never notice. We got four quotes, Brock prices were in line. And, the new windows do look really good. Post sale follow-up has been good. All in all, a sound reliable job.