Furniture is junk. Bought 2 chairs from the scarborough location. took the day off to have the delivery 1 chair came ripped. took another day off 6 weeks later for the repair. 3 months outside the manufacturer's warranty the screws on the rocker pulled apart making the chair useless. Called the extended warranty company, told them the problem and offered to send photos or Skype so that the repairman could get a proper idea as to what the problem was. I did not want to take another day off work for the repairman to tell me he sis not have the parts to make the fix. The would not allow this so you can guess what happened, he came took one look at the chair and said we needs more parts. I have now been waiting 3 months for the new parts and no one from the store or the extended warranty company will call me back. No customer service PLEASE DO NOT WASTE YOUR TIME OR MONEY WITH LA Z BOY. The 2nd chair we bought the same day is now twisting and has become unstable as the screws have stripped out of their holes.
- Approximate cost of services:
- $1,000.00