Installed quatz countertops in August of 2014.Within six months the color started fading ( black countertops) Phoned PF and they had two service men come out, first time they used a cleaner in one spot which took the color out of the countertop they commented that they have a problem here. Second guy camoe oyt and used another cleaner and it did nothing except make oyr countertop with a film like grease, everytime we wipe it it streaks. After this they said there is nothing we can do for thats how the product is. Told to make a claim to LG we did and theyd will not help us. Pretty sad that after six months of installation they will help. Not recommended to anyone, donit stand behind their product
- Approximate cost of services:
- $10.00
- Company Response
I'm sorry you have had a bad experience with PF Custom Countertops. Please contact John at 780-484-0831 to discuss your situation so we can resolve it for you. You purchased a product with a 15 year warranty which LG should be honoring. I will investigate the matter personally so we can come to a satisfactory resolution.
Thank you.