Paul in Toronto

Our old furnace has finally retired. After comparing several companies, we settled on High Efficiency, simply because the sales representative, Charton Teng, is the most knowledagable and honest guy who sees every details in our home. After sitting with him for half an hour, we have already learnt a lot. And we have almost made our decision. Charton was not pushy, he left with his offer. Eventually, after visiting the other sales representatives, we have called him later that day. He promptly made some arrangements in order to get our furnace installed in the next day. Then the next morning, two very polite technicians came together with Charton as scheduled. They delivered fast, professional, neat and clean installation. Our home got warm up again after a few days of cold nights. To our surprise, Charton has visited our home again the day after the installation to make sure everything is good. We are totally satisfied and sure will recommend them to our friends and family.

We have used the Heating Protection Plan for more than 5 years. And finally the furnace needed the service as it broke down at one cold night. The service agent we have talked to didn't want to spend time understand the problem, but only trying to sell us additional protection plan. Like many others said, they sent the wrong guy the first time. Followed by the right technician, twice, but the problem was not fixed as the technician said, "the furnace is running in front of me, so there is nothing I can fix." Service level like that today is totally unacceptable. Anyone can replace a broken part, but we were expecting that they could see the small problem before it become a disaster, especially we are talking about a furnace, fire hazard, carbon monoxide, you name it. Rather than fixing the problem, the technician suggest us to rent a new one. A quick check shows that their price are crazy high. Since we have lost our confidence on Enercare, we have cancelled the service. Even we have to pay for the 10 months of service that we haven't, and wouldn't, used. Who needs a service that doesn't help anything? If you have read this far, we have ended up buying a new furnace, of course from other company. The service quality comparing to Ani'tCare is night and day. Shop around, be a smart customer. Sometimes the leaking through those so-called protection plan is much serious than others.