Fred Pritchard in Milton

We selected Ashton Pools based on the wide selection of fiberglass pools that he offered. We had a very complicated project, building a pool on a hill and then putting a moveable enclosure over it so we could use it year round. We were also adding a fast lane swim system. We used Ashton Pools for all of the pool equipment etc, but used another company for the enclosure that went over the pool. Jim came to our house several times to review site placement, offered insightful suggestions on where to place the pool, size and model of pool. We had some challenges with our enclosure contractor (not associated with Ashton Pools) which delayed our project. This meant our project started and stopped at various times while we waited for the enclosure folks to catch up. This was no only frustrating to us, but Aston Pools had to endure these delays along with us. Jim took these delays in stride At all times, Ashton Pools was professional and respectful. Sometimes it was hard to get a hold of him because they are a busy shop, but when we did, things got done. We are happy to say the project is 99% done and we have been swimming all winter and loving it. Some very minor things are going to be addressed this spring. We feel that this relationship was positive. They are respectful of your money, honest and fair. We feel that we treated them well and received the same back. Overall, very happy with Ashton Pools and we do recommend them for your project.

Called to fix a/c. Came, said it was out of coolant and charged $450 to fix it. One month later it broke again. Called, claimed it was the coil that dog’s were peeing on it. Told him not possible, have female dogs, they squat and can’t aim up! So he said he would check on part. Called on Monday and claimed it would be $5000 to fix. Asked if it was covered by warranty, said no. Called Lennox, it was covered by warranty. Then they tried to screw me out of the warranty on the dog issue. Lennox sent inspector, explained we have female dogs and they don’t pee up! Inspector agreed that it had nothing to do with dogs, and it was covered by warranty. Don’t trust them, they tried to con me out of $5,000 for a warranty repair. Shame on them…..