Chelseagirl in Toronto

This is my 13th move and I chose Firemen Movers after reading the glowing reviews and speaking to the efficient-sounding office staff. The crew were professional, courteous and pleasant- a great improvement on movers I’ve used in the past- and overall the move was a success and even somewhat enjoyable because of their personalities. Although we would still recommend the company, we do have a few reservations. We had a 4-man team, and moving our one-bedroom apartment took 10 hours, which is longer than we expected. It is true that we moved out of a 3rd-story apartment with no elevator, and we understand that this added extra time to the outward journey, but we suspect that part of the problem was that one team member seemed less enthusiastic about the move than the others. Our stuff arrived intact but a few new pieces suffered minor dents, chips or dings; this was because they were a wee bit inconsistent about what was wrapped and what was not and how it was wrestled through doors and into place. Perhaps the guys were tired out by moving my piano, which they did first. I was reluctant at first to add it to the move but not only is a piano move pictured on the Website, but the office assured me that they move pianos regularly. When they arrived the guys were (understandably) clearly not thrilled to be moving a piano so perhaps the office oversold this option. We’d like to end by reiterating that these really are the nicest guys, 3 of whom remained amazingly positive throughout. It’s ironic that the hardest-working guy is not even a Firemen yet, but based on his attitude we’re sure he will become great assets to some future FD team.