Cabinet door fix, baseboard heater removal, bi-fold door installation
My experience with this company was very bad. The salesman didn't show up when he said he would and had to re-schedule for a week later. He handed my project off to a co-worker, who in turn handed it off to two other colleagues. Meanwhile, they led me to believe they had ordered a custom bi-fold door, which they didn't do. When it came time to do the job, they didn't have a bi-fold door (or an acceptable alternative). They also decided on a different fix for my kitchen cabinet doors, and so could only do one of the three jobs (removal of a baseboard heater). They at least agreed to charge me only $343 instead of the $1100 they quoted for all three jobs, but that was still a lot (and a lot of aggravation and wasted time) for a simple baseboard heater removal. Individually, the staff were decent to deal with, but clearly their internal communication on my project was abysmal.
- Approximate cost of services:
- $343.00
- Company Response
Hi Jim,
Thank you for taking the time to voice your concerns and I am so sorry that we could not complete your project to your satisfaction.
We have been in East York now for years and we strive to be to second to none when it comes to service. We will absolutely use your comments to grow and improve and take this as a learning experience.
All the best.