Worker used yard as a toilet. There financing through the TD raised my rate to 7.25 % after 1 year. There web site states: Our interest rates are very competitive and rarely exceed 2% over the prime lending rate. Sub contractor refused to come out a solve a small problem regarding the gutters they installed Terry Morrison
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Terry. We always value feedback, and look at how we can improve. When we were working on site, the instant we heard about what our crew member did we took immediate disciplinary measures. We are very sorry for the inconvenience. The crew member acknowledged his wrongdoing and apologized to you in person. Additionally we issued you a gift card to apologize. I am busy looking in to what occurred with your gutters, and will call you personally with feedback. Interestingly enough our financing clearly states the initial term being fixed for 12 months. We financed your project at 3.9% for this period of time which is still less than 2% above the current prim rate of 2.75%. After 12 months the rate is subject to change, but the loan can be paid off, or moved to another institution that may have more attractive rates at absolutely no cost. I reviewed your specific contract and you signed directly above the area that this is stated. Please feel free to contact me directly and I will be happy to discuss further. Shaun Mayhew - 604-254-4663