My experience with Hanksters is awful and I don't recommend his services to anybody. I purchased a new patio door back in 2010 with lifetime warranty. Three years later in January I realized that the glass seal between the patio door was coming out. This caused a hole along the seal resulting in approx. 2-3 inches of ice forming along the door inside my kitchen. Not only was I losing a significant amount of heat but I have since learned that I have some mold forming due to this issue. I have tried to contact Hanksters many times, left many messages, etc., as the problem was getting progressively worse. Five months later (in May) two employees were sent to my home to look at the door and shockingly announced that my patio door was not one that they carry and was therefore not installed by them. I couldn't believe at that statement. I have sent Hanksters a letter with the proof of the payment but to this day the problem was not fixed. I am highly unsatisfied with the product that was installed, the price that I paid for and most importantly, the very poor service that was provided to me as a customer after many requests to correct this situation.
- Approximate cost of services:
- $1,950.00