BEWARE SEARS COMMITMENT TO QUALITY I purchased a Daniella II sofa from Sears which was delivered Jan 5, 2016. When the drivers assembled it there was a large gap between the right section and the centre section. I was told to call customer service. I called and was told I could have a refund or $96 dollars off the purchase price. I had already bought matching tables, chairs, rugs and lamps so I really didn't want to have to go shopping for another couch. After speaking to three different service people, they offered to send a repair technician in a few days. The next day I pulled the centre console down. It is supposed to be used to hold drinks. When I pulled it down, two screws popped out and now the console is not attached on one side. The sofa was delivered new in carton and was defective and in only two days screws were already popping out. I do not have kids and the sofa was not abused in any way. I again called Sears and they offered to have a repairman look at that too. But I figured if after only two days the sofa was already falling apart, I would cut my losses and buy a quality piece of of furniture from a company that actually cares about their customers and the quality of the products they sell. So be warned the Daniella III is the exact same sofa as the Daniella II only a newer model. It's made in China and they are selling it for $2,200.00 The customer service department seems overwhelmed and doesn't appear to want to put forth any real effort to help resolve issues. I have attached photos. This is definitely not the SEARS I remember from my childhood. So sad.
- Approximate cost of services:
- $800.00