David Ma in Mississauga

We purchased 5 items (stove, fridge, hood, dishwasher and dryer) from Goemans on the recommendation/reputation of Goemans for providing good quality appliances and service. We are happy with the appliances, however, it was a nightmare to receive them. The appliances were part of a full kitchen renovation. With any renovation, a delay in one aspect can snowball and delay everything down the chain. Our appliances were scheduled to be delivered the day before our granite counter top was to be measured. The appliances were needed to ensure that the measurements could be done accurately. They have a funny policy of asking for full payment 2 weeks in advance prior to delivery. No problem... as long as there are no issues. I was told I would get a friendly call to make payment as we had purchased them a couple months prior. No call... I had to call to check if I indeed had to pay. Their response was pay or your delivery would be terminated. I immediately hung up and drove to the store to pay. I was guaranteed at time of payment that my delivery was on schedule and would receive a call the day before delivery to confirm the time. The day before delivery I received no call. I followed up and they said the reason I did not get a call was because the order had been bumped 2 weeks due to non-payment. You could imagine my response, as they didn't even have the courtesy to inform me. The manager was away and the shipping dept was closed. Next day I received no call from anyone and rather than waiting drove down to the store to talk to someone. I spoke to the manager and he apologized for the mix-up and assured me my delivery would be on the first truck next morning to arrive prior to my granite appointment. I was happy with this solution, but needless to say problems continued. Essentially the next morning, the delivery truck was delayed and showed up after my granite guys had arrived and completed their work. The measurements were done and not optimal. When I called to enquire where was the delivery truck, I was informed it was in Toronto... so what happened to being the first delivery...? Then I get another call saying my delivery was not on that particular truck but on another that had mechanical problems... the excuses were getting ridiculous. Needless to say, Goemans jeopardized my kitchen renovation. Had my granite guys not been accommodating, this would have meant a further 2-3 week delay in rescheduling another appointment. A kitchen reno is not an experience one wants to live through (cooking/eating in temp space). It is frustrating when you are anticipating the end of a long process to have it delayed by what we believed would have been the easiest part of the process. What is so hard about delivering appliances on time, especially when they have been paid for in full? So for 2 long days (felt like an eternity), we didn't know if the appliances were going to show up and whether this would cause further substantial delays. Overall, although the manager promised he would solve our problem, there is clearly something wrong in the company structure that prevented a smooth resolution. For our pain and suffering, a $200 credit was offered... Goemans was not getting any further business from us. I will never again agree to paying full price in advance of receiving any goods, and would recommend that if anyone is considering buying from Goemans to fully engage the company at multiple times to ensure delivery is on time. Having been to the store multiple times, I was became aware that delivery issues were not uncommon. Another major issue is if you are building a custom kitchen to not rely on the specs given to you by Goemans... they are inaccurate! They of course will blame the manufacturer. We bought a counter depth fridge... and it stuck out 3 inches more than the counter. This resulted in our contractor needing to recess the wall behind the fridge in order to give us the 3 inches. I would recommend that you take your own measuring tape to measure the floor model, including anything that might stick out, such as electrical, etc.

This was our first major renovation involving a kitchen, bathroom and laundry room. Tony and his group were courteous and respectful throughout the job and mindful that we had 2 kids running around. They cleaned up and made sure that debris was removed every day. They put up enclosures to prevent dust from moving through the house. Felt like we were camping for 6 weeks. They were exemplary in all that they did for us. They were contracted to ready our kitchen for new cabinets, mudroom for new cabinets, and bathroom for tiling. No question or detail was too trivial and performed to our satisfaction. The contract was completed on time and on budget. They were also mindful of opportunities and presented them as an option for us to consider, especially for our safety and long term comfort. They worked very well and in tandem with our flooring (Speers) and kitchen (A & M Cabinets) contractors. No issues. I would highly recommend that if you are considering any renovations to interview ACC for your work. With their help we went from a tired kitchen to something that we can enjoy for a long time.

We were referred to Roy (A & M Cabinets, 2359 Windsor Drive) by Speers Flooring. This was a great referral. Roy is excellent to work with and very detail orientated. Will provide frank advice and always looking out for our needs. The quotation for a custom built kitchen was very reasonable relative to 2 additional competitive quotes. The kitchen was built on time with no cost over runs. Overall a beautiful kitchen. I would highly recommend them to anyone. The evidence is in the pictures.

We have used Speers flooring several times now to install hardwood in major parts of the house. Recently, we decided it was time to update the kitchen... and eventually almost the entire main floor. We knew we wanted to have Speers install the new floor. They referred us to Roy and his company A&M Custom Cabinetry (see my other review) and through Roy, Tony and his company ACC Contracting (see my other reviews). This review is for Speers. They were contracted to install tiling in our new kitchen, foyer, bathroom and mudroom. The service people were great to work with. They helped us source a tile even though they did not carry it themselves. This was great as we knew that we would get quality workmanship for the installation. This was proven to be true as they demonstrated concern and integrity when a small bump occurred during the installation. If it were anyone else, we may have been in big trouble. The issues were resolved timely and they went the extra extra mile to make sure that we were happy and not inconvenienced. This experience really reinforced why we have gone back repeatedly to Speers (in particular Peter Ricci) for great work. Attached is a picture (before/after) of the main renovation of our kitchen.