Bryan Manzer in Toronto

We installed a new kitchen last summer and Ultrastone bid on the business and we chose them to install the counter top. Initially, Dan the salesman was attentive and seemed to have good answers for all our questions. We went to the warehouse to select the stone and were delighted to find the right sheet of granite. The initial problem was the salesman set up an appointment to measure the counter and on the day no body showed up. I contacted Dan and asked him what happened and he suggested the date was mixed up (we had confirmed in writing) and rescheduled the appointment (but offered no apology). On the next appointment the measurements were taken and everything was fine. However, I needed to make a simple change to the final measurement and contacted Dan right away. He agreed to the change and said it would not be a problem. However, on the day that the counter top arrived, the change I had requested had not been made (again all of this had been confirmed and acknowledged in writing). I reluctantly agreed to accept the final installation but wrote to Dan (and left him a message) to ask what the company could do to correct the issue. He never called back of attempted to resolve the issue. In the end I decided I would rather live with the issue rather than have to deal with the company again. I would absolutely, never use Ultrastone again.

We have an older house with oak floors and they needed refinishing. Tom came in and completed the work within 2 days as he promised. The final result was great and it brought the floor back to mint condition. There was a minor issue which disappointed me. I asked Tom to quote on the whole job including three new transitions that I needed. Tom completed most of the job but did not finish cutting or finishing the transitions (he left that job to me) even though it was clearly part of the original quote. Overall it was a relatively minor issue, but I do feel Tom could have gone the extra step to finish the job completely.

We have a cast iron claw foot bath tub which was in good condition but needed refinishing to make it sparkle. I researched a number of companies (both directly and through Homestars) and the Tub Guys stood out. Their pricing was realistic and in keeping with what I expected to pay and the quality of the feedback from previous customers was the clincher. I talked with a couple of other companies but none had the quality of authentic feedback that I expected about a company. In particular I liked the fact that they removed existing fixtures to be able to properly treat all parts of the tub. They also clearly set expectations on how long it would all take and the work involved. Will and Chris showed up right on time and set to work. The end result is just stunning. We had a minor issue with a leak from one of the taps and the Tub Guys were very prompt in returning and correcting the problem. Overall, I am very impressed. They did precisely what they said they would do and both my wife and I are delighted. I would call them in again without hesitation!

Stephan - I just want to thank you for the great waterproofing job your crew did for our basement. As you know, our area is known for basement water problems and we had a recurring problem for many years. Since the work was done 3 months ago (and with a few heavy downpours), the basement has been dry and I have been able to have it finished. I really appreciated the way you and your team tackled the job. You were very responsive in getting the job started with 24 hours of getting the green light. Also, your crew were on the job from start to finish and I had no worries with having the job linger on. Also, when one small problem arose with the porch after the job, you were very responsive in getting Terry and his team back to fix things up quickly. I know things don't always go completely to plan and it was very comforting to Mary and I that you responded promptly and effectively to ensure that were were completely satisfied. Job well done and thank you very much.