Monica and Shannon

Lights in 3 rooms went out and when I flipped the breaker, there were sparks. I called Solutions as I already had scheduled a service with them and had been happy with their service before. Dave was at my house the same day to check safety and suggested that rather than spend a whole day on one circuit we should book their flat rate, 2-person "test and troubleshoot" to catch any other problems. Dave, and the work he has done for us in the past, is the only reason why this review has a 2. T&T day arrives and I have a list of all the electrical units in the house to make it easy for them to catch it all. The 2nd person was clearly an apprentice and Dave had to break from his work to answer questions about what was in the truck, or instruct him to take off his boots before walking on my carpet. Part of the service is replacing all the outlets and switches, which was great, but my toddler has been finding wire casings and copper bits every day since they left. When all was said and done, after going 1.5hrs over time at $155/hr), Dave showed me the breaker box map they had on the laptop and broke the news that I would need to rewire the main floor. He did not label the breaker box because it would all have to change anyway, but insisted I would get a full report within a few days. The next day, I received an estimate for $12600 to rewire the entire main floor. When I emailed to ask questions, I did not get a reply. It is now 12 business days later, and I do not have a report (or anything besides $100 worth of hardware). I had to come up with a band aid solution to get lights back in those 3 rooms in the meantime. Accounting has been forwarding my emails to sales, and sales didn't reply for a week, called and left a message with my spouse, and then gave me excuses as to why I didn't get the report on time. When I spoke to sales on Monday I was promised the report of their T&T findings along with a map so that I can label my breaker box until we can get the rewiring done "by Wednesday" or "by the end of the week definitely". It is end of day Wednesday as I write this...