Poor service, bad programming experience, poor follow up and back up
From a poor programming error that cost us dearly to a promise not fulfilled to upgrade our system to a final straw of a false alarm that didn't report properly to show cancellation/disarming. And finally 2 emails and Several phone calls to see about upgrading I am done with ADT Protectron. Fair is fair and 3 chances to show that they can or care is enough at this point. I'm changing monitoring companies now as it's clear that I am not valued here
- Approximate cost of services:
- $80.00
- Company Response
Dear David from Hawkesbury, we are sorry to read that our services have not met your expectations. Can you please send your phone number to communication@protectron.com,so that we can look into your file and get back to you shortly? Thank you.