Sheena in Calgary

My husband and I purchased an induction stove from Trail Appliances, we went to plug it in and there is absolutely no power to the stove. We call to find out what to do and we get a run around, the red deer store transfers us to Calgary who then proceed to tell us to call fridgedaire as it would be there issue. We try calling fridgedaire and of course they are closed, so we call the red deer store back and the lady who answered said she would have the manager call us back, you guessed it, the store is now closed and we never received a call back. We still have warranty on the stove and this is BS. The customer service with Trail appliance is subpar at best. I now have no stove, a family of 4 to feed and no answers or a light to the end of the issue we have. I am pissed at the lack of communication and the bs run around! It is now a week and a half later and the women at the store are being snarky ignorant and intolerable to deal with, it is not our fault the stove doesn't work and the lack of sympathy towards another is revolting! They did order new parts but the stove still doesn't work and when we called to see what they were doing to fix the issue we got more attitude, to the point where my husband actually said goodbye and hung up on the girl while she was still talking! There is nothing worse than feeling like you aren't heard! Is it so much to ask that our stove be fixed so we can feed our family without having to order in every night? Sure hope someone deals with this issue soon!