Reviews

10/10

Filip Horvath was wonderful. He started right away when I needed him; he was always polite (not the case with all contractors!); flexible and reasonable. He dealt with the building inspector well. And his price was just over a third of another estimate I got!

Approximate cost of services:
$25,930.00
Was this review helpful?
Company Response

thank you very much was happy to work with you
Phill - H&H drywall

0/10

I talked to them on the phone about an upcoming move and gave my address and credit-card number. They said they'd send me an email and I should reply to confirm. I didn't reply to the email and thought that meant the reservation wasn't confirmed. I went with someone else. Then the day before the move they called to ask if it was going ahead and said 48 hours' notice was required to cancel, so they were going to charge me $100! Nice touch that they didn't call two days before the move.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Clear communication with our customers is very important to us. We explain everything over the phone at the time of booking and also follow up with an email that outlines our booking and pricing policies. We did have a move booked with this customer, sent a confirmation and then sent reminders as a courtesy. The customer had many opportunities to cancel and it was not our intention to leave this to the last minute. We lost money because we had a moving crew and truck reserved for this customer. We hope they can understand why we have this standard cancellation policy and we wish them all the best in their new home.

0/10

We had our house shingled by Royal York and within a couple of months had a leak. Royal York came and looked at it once, but did nothing and never returned, no matter how many times I phoned them over a period of months. They stopped picking up calls from my home number, so I had to use other phones. However, their 8-year guarantee looks beautiful if you want to frame it!

Approximate cost of services:
$9,500.00
2 of 3 people found this review helpful.
Was this review helpful?
Company Response

We are sorry to hear about this situation. In our company we take any warranty issues very seriously. However, based on the limited information provided in this review we were unable to indentify you as our customer. Could you please contact our office by phone, by e-mail, or through the on-line warranty inquiry form provided on our website? Then, we’ll be happy to attend your property and investigate the case in detail. Sincerely, Royal York Roofing Ltd. Management.