Ken in Toronto

I always wait a few months before writing a review because I want to confirm that I'm not getting fleeced or into potential problems in the future. So I am happy to Climax a glowing review. Furnace of 20 years old broke down on a cold day in May 2019. Same day response on my request, called Sam, and hooked us up with an appointment in a a couple days. This is where Sam shines. I'm a pain in the rear consumer. I'll ask a hundred questions and poke and prod (sorry but past poor experiences) to make sure I'm not going to get crap. Never got frustrated. Took the time to explain. That alone bumps up a star. Anyway, his team came in. Installation was not disruptive. And clean. Laid down a tarp. Not tracking mud. Explained what they were doing. And in the end, let me inspect the work without feeling that offended. Other companies and contractors need to learn from these guys. Needless to say 10 star. I had an occasion where our central air died and decided not to move forward. Sam mentioned I should replace but suggested some options but I just didn't feel like paying for work if the unit was definitely done. Hope nothing has changed after half a year because I will reach out to them in 2021 if we decide to replace the central air. Keep up the good work and service, guys!

A few weeks late but Valentin was fantastic so it'd be a crime to not leave a review. Valve under the sink was leaking. Left a voicemail at night. Valentin texted the next morning and an appointment was made for following day, starting with an assessment at no-cost before confirming if we wanted work done. I had to work the day so wife had to deal with Valentin. She was very happy with his service... pleasant, no pressure, and no surprises. Changed the valve. Great work. Was patient as my wife asked for some advice for the future on our shoddy pipping. We asked about our leaky faucet and he replaced it right then and there and gave us some advice in keeping our eye on the counter. Thanks Valentin. This is what real customer service looks like.