Michael H in Markham

I purchased and installed York A/C from them April 2009. The sales is Roman. The installer was not professional at all. Created a mess and I didn't trust his work. They gave me 10 year labor and parts warranty on the contract. This year the A/C doesn't cool down any more and I called them 3 times and could not get warranty. Finally I talked to a rude man Paul (service manager). He said I have to buy maintainence plan $150 per year to keep the warranty valid. What a cash grab. Never deal with this company again. Poor install and customer service.