Had a simple breaker that needed to be turned on - was not informed that just to drive to my house would cost $79 "travel fee" - then $180.00 to tell me that I need to flip the breaker. Would not recommend to anyone - slick sales and big mark up. Not happy with this company at all.
- Approximate cost of services:
- $263.29
- Company Response
Dan we appreciate your feedback, in regards to the travel fee, we always mention it before we confirm any service call. It is a standard fee to send out our licensed electrician to your home with our truck fully stocked with 1000's of items to ensure we can fix the issue right then and there without driving around for spare parts which saves you time. We also always ask to reset all the breakers when dealing with an item or area not working first, so we don't need to go to your home. Everything was explained over the phone first before we sent our electrician to your home. Once our electrician got to your home, we gave you a straight forward price to evaluate the job and fix it if possible with no extra parts needed. You had the to option to decline the work, but you did sign off on the job and so our electrician started the work. After our evaluation was concluded, we did find that the issue was a tripped breaker and on that breaker there was a code violation. All this information was explained to the homeowner, and none of this would have been found if we had not done an evaluation.