Incompetetent. Called in to fix a furnace. Right away, it was clear they couldn’t properly diagnose the problem. Charged me $407 to replace an ignitor and told me to wait 2 hours before trying to turn on the furnace (in order to allow some sealant to dry). 2 hours later…the furnace was still broken. They said they would come back the next day; this time to replace the valve and gave me an estimate of $650 for replacement. Meanwhile, they were strongly suggesting I cut my losses and replace the whole furnace. Their endgame became clear to me. At which point, I stopped dealing with them. I called in another repair man. He cleaned the gas pilot after properly diagnosing the issue. He charged me next to nothing. The furnace has been working ever since. Stay away from BISS.
- Approximate cost of services:
- $407.00