I had a routine roof stripping and re shingling scheduled. After the first day of installation the roof looked blotchy and the colour was uneven. When the roofers came back the next day I mentioned this to them - they didn't argue with me and the lead guy said he would call his supervisor and within a few minutes Reg, the Vice President, called me. He assured me that I would get the quality I paid for and shut the job down so we could reassess the situation. Even though the manufacturer insisted it was talc on the shingles (a powder used to keep the shingles from sticking)Reg stood by me. The manufacturer wanted the shingling to continue with the same stock and after a few days shingling began again. The new part looked even worse than the original. Cherry and Clark did not hesitate to tear the whole thing down and start over again. They helped me pick a different product (I went for the one tab shingle instead of 3). A couple of days later the roof was up and it looks fabulous. The big story here is the excellent customer service I received from everyone (at every level) of the company and especially Reg. I did my research and they were not any more expensive than other roofers offering similar quality of work but their customer service is the best I have ever experienced. If all goes well it's not too hard to be happy with the job but when troubles occur that's when the professionalism and integrity of a company is determined and Cherry and Clark are amazing. If anything goes wrong within the warranty period I have no doubt that they will fight hard to make sure everything is repaired and after warranty time I have no doubt they will be there for me and do the best they can to solve the problem. I'm a picky person and I would recommend this company 100%. They have given me a beautiful roof and piece of mind.
- Approximate cost of services:
- $7,100.00