Reviews

1/10

STAY AWAY! You've been warned. This is the first time I am ever writing a review and it shows how terrible of a job this was by Bruce and You Buy It - We Build It. Had Bruce come in to install shed. We agreed on the shed being in the right hand corner of the backyard. Brought in two individuals to install the shed the day after we planned to install. Advising me the day of the original installation that he couldn't come in. I missed two days of work therefore. Bruce and I had spoken about installing it and we were on the same page. Seeming like a sensible straight forward job I didn't question any his past work. He assured me he had been doing this for long time. The workers that came in the next day; instead placed the Shed sideways (see pictures) not the way we wanted horizontally (the door facing the back of the house). A 5 year old could tell it was wrong. The shed was then off centred so it is literally in the middle of the backyard the door facing the neighbours. Bruce had no communication with us and neither did the workers ask us about the direction or placement. When I called back he seemed extremely disinterested in it and said that's 'how it was dug out and for the workers to remove it, it would take hours". So the workers left who were polite but once the shed was staked into the ground it was too "late". Not offering to rectify the problem and just caring about the money. Once he had the money he couldn't care less about the workmanship. Usually the customer is right but when Bruce takes your money he's the boss. I was initially going to give him more work. I will NEVER work or with You Buy It - We Build It or Bruce. Recommendation is out of question. Anyone interested can come by to see the terrible placement in my backyard. It is an eye sore every day. Bruce why cannot you fix your mistake? No replies, Hung up.

Approximate cost of services:
$450.00
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Company Response

The client sent this same message to the Better Business Bureau and we were asked to respond. We explained that we came in and placed a shed on a section of backyard that the client dug out themselves. It was a 10 x 8 rectangle and we placed the shed accordingly. The shed is a pre-fab and the door can only go on one length. It happened to be the long side, facing the side of the yard. We didn't determine the placement of the shed. The client did. We assembled accordingly. The client never responded to the BBB again and we received word from the organization that they had closed the inquiry.