Reviews

10/10

I called and spoke with Kerri who was amazing!!! I told her the issue and she explained what was likely the issue. She also said I would receive a call first thing in the morning to advise what time a technician would arrive. I received a call at 7:42 am and was advised a technician would be there between 10:30 and 11:00. Kevin arrived at 10:45!!! Exactly when he said!! Kevin replaced fixed my dryer, cleaned up after himself and left the area cleaner than when he found it! After a couple days of not being able to do laundry, you learn to appreciate a working dryer! North Durham Appliance was fast, efficient, polite, clean and priced fairly! I would NOT rely on anyone else to take care of my household appliances!!

Approximate cost of services:
$100.00
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Company Response

Thank you Shelley for your kind words and detailed review. We really appreciate your feedback but most importantly your continued business.

10/10

We were renovating our home and had several questions about lighting and we worked with a few staff members. All were very knowledgeable and very helpful. We were able to get all of the lighting we required for our home.

Approximate cost of services:
$300.00
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10/10

I called North Durham Appliance as I would for ANY appliance repair I have. Again, they not only met my expectations but exceeded them!! When I noticed my dryer had no heat, I called immediately and was assured someone would be there the very next day! Kevin came by to have a look and was knowledgeable, friendly and quick. He told me what the issue was and that he had to order the part. He advised me it would be fixed Thursday afternoon. Here we are Thursday afternoon and I am back to doing laundry!! Thank you Kevin and North Durham Appliance for fixing my issue quickly and being more than reasonable with your pricing!!!

Approximate cost of services:
$100.00
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Company Response

Thank you Shelley for taking time out of your day to review your service experience. I am so pleased we met your expectations. Thank you for your kind words and feedback but most importantly for your business.

0/10

Robyn was hired to renovate my kitchen and bathroom. She has my money and left my house inhabitable with no kitchen and no bathroom. She and her company are a a fraud. She has absolutely no regard for my family as she has made it impossible for us to live at our home. I have asked over and over for her to either refund my money that I paid for kitchen cabinets, bathroom cabinets and counter tops for both. She has refused to return the money and the work is still not done after 4 months!!! The little work that was finished has had to be ripped out as none of it was to code! Do not allow her into your home as she has no intention of actually renovating, just taking your money!!

Approximate cost of services:
$30,000.00
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10/10

My issue was diagnosed over the phone by Kerri who was very professional and helpful. I sent her the model number of my machine and made an appointment. The tech arrived with the correct part and had it repaired in about 15 minutes! He tested the machine and took the time to explain what the concern was. Excellent service once again!! Thank you!!

Approximate cost of services:
$200.00
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Company Response

Thank you Shelley for taking time to provide your feedback. We appreciate your repeat business and customer loyalty.