User in Woodbridge

Purchase experience was very pleasant, no pressure and very friendly. Requested delivery date a month in advance. They called me the week before to confirm and again the day before. They arrived on time, very friendly and knowledgeable staff. They unpacked and set up my couch set and removed all packaging. My bedroom set, they put it together. Yes there was a problem, my bed side panels were the wrong color, not their fault, it was what was sent. They promised to come back the next morning with the correct panels. They were there as promised. Again, there was a problem, the hardware was not with the panels. So, again they promised to come back the next morning to complete the set up. And again they were there as promised. They completed the set up of my bed and everything has been great since. To me, yes there were problems and this type of thing can happen to any company. What is important to me, is how they handle the issue. It was handled as a priority and with professionalism. The furniture is beautiful and I am very happy with it and the service I received, so yes, I would recommend Frini Furniture to my friends and family.