Update..... we have had floor inspectors come out and owners call us the original installers came out and we were told by the floor inspector it would take 10 days for the report to be sent into AA floors. So that was over two weeks ago! Multiple calls to the owner have been met with no response! I'm regretting the very moment I hired this company to do anything in my home! It seems they know how to give you great service until you have paid in full, we've been chasing this company for over 2 months as we have some trouble spots of lifting boards in our home, not one phone call back, we have left msgs over and over and are always told the owners are on vacation... my husband went in and was told oh yeah it's an engineering problem he would be here today, we'll only when my husband called them AGAIN we were told oh yeah we can't make it! I'm fed up with this company! Buyer beware! Once you see their tail lights leave your driveway your warranty is over!
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jennie, we arranged for an inspector to come out and do a site assessment, and in his report he identified a source of moisture which caused the subfloor to have a higher than normal moisture content which resulted in lifting of your floor boards. Unfortunately, this is something we are unable to address, nor is the flooring product to blame here. Wood and water simply do not combine well.
