I used Highland to move from a condo to a house last year, and I wasn't overly impressed with them. The three guys hired were nice enough, but one would rather chat than work, and they had to be watched like a hawk. They claimed they arrived 15 mins before they did, and worked 15 later. Yes, that's only 30 mins, but at $200/hour, that's $100 I shouldn't have to pay. They also damaged a wall in the house, which wasn't a big problem as we still had to paint it. I purchased their insurance, but quickly discovered it's a waste of money as they aren't responsible for many things (if something is in a box, and it breaks, they aren't responsible for it if you packed it...). It's hard to find good movers, and it really depends on the people that show up at your door, but I felt I overpaid for what they delivered.
- Approximate cost of services:
- $1,400.00
- Company Response
Dear Gord,
On behalf of Highland Moving, we sincerely regret that you were not totally satisfied with the services performed on your relocation with us.
At Highland Moving we take customer concerns seriously. Please call me direct at 780-453-0490 and allow us the opportunity to discuss and review your concerns.
Cindy Clarke
Director of Client Care
Highland Moving