unhappy customer from Richmond Hill

I contacted this company back in May and a contract was written up - we made our 10% deposit. We did not hear back until July. Someone came to do some excavation and dumped gravel on my driveway. We made our 2nd payment. The person who came provided us a copy of the contract so we trusted him and gave the $. Since July until now no one has shown up to complete the project and we can't get a hold of anyone! We tried contacting Shaun (the one who did the excavation) and he doesnt' answer us. He keeps saying he will come or he will come this weekend and by that date no one shows up and no one calls us. This has happened 4 times since July. We tried calling Scott and Kennedy. And they tell us we need to track down the subcontractors and resolve it ourselves since Scott did not receive the money that was paid and he didn't hire these guys. Well if he didn't hire or made contact then how did Shaun have a copy of the contract?? We've requested a refund and he said he can't refund $ that he never received. The contract is under Executive Interlock so contractually the business needs to complete the work no matter what issues they have with their staff internally. They should not have customers try to resolve their employee matter - that just makes the company loses credibility. As a business owner, if customer satisfaction is important to him, then he should send other people to come and finish the project and then deal with his people behind the scenes! This is the worst company - they take your $ and don't do work. They don't take responsibility for anything and make excuses! With the dumped gravel on our driveway and torn out backyard, we've had no place to park our car for the last months and backyard has been unusable the whole season. A very unprofessional company - and they advertise themselves as 30 to 40 yrs in the business. And when i called Kennedy to inform of the matter and that some thing needs to be done, all he tried to do was brush me off and tell me to call Scott. When I told him he needs to do the calling, his response was "I'm going to forget, so can you call".