After researching dishwashers, we bought the KitchenAid KUDE20FBSS0 from Sears Canada with extended warranty. Within 2 months we had to have the water pump replaced, and since then the dishwasher has made an annoying grinding noise that is definitely not noiseless, as the dishwasher was advertised. Now, less than 2 years later, the top rack has fallen off because the cheap plastic parts have disintegrated. We have called Sears Canada for repair under extended warranty, and they are saying it will take a month to order the replacement rack. This dishwasher was really expensive to begin with, and you would think the extended warranty would mean Sears would replace the defective part immediately. I feel we wasted our money on both counts--I would never buy another KitchenAid product, and never another appliance from Sears. Terrible customer service--why did we pay extra for no service at all? The rep on the line said she would connect me with her supervisor, who was conveniently busy with other calls. I find that hard to believe--I think this is standard runaround from Sears. Never buy from this company!
- Approximate cost of services:
- $2,000.00