TS_Toronto

I placed an order on June 26 for a stove, a refrigerator, and a dishwasher. I received several subsequent emails confirming order, delivery dates, and had delivery finalized and confirmed. My credit card was charged the full amount prior to delivery. Delivery day arrives and no fridge was delivered. I called customer service who replied in a courteous but could-not-be-bothered tone “didn’t someone tell you the fridge was discontinued”. I was indeed aware it was last year’s model but I was told, verbally and in writing, the said refrigerator was set aside for me and was in fact in the warehouse. Customer service then tells me “let me transfer you to sales and pick something else”. This is grossly unfair since I had shopped around for the best fridge I could have in my price range and at the stroke of midnight I am told “too bad, pick something else”. It is now Oct 1, a full three months after Canadian Appliances charged my credit card. This for goods they have not delivered. All fairness to Andrei and Daniela who were courteous and perhaps tried to help but I am still without a fridge! In early Sep I picked another model and was told late Sep for delivery. I called late Sep and I was told Oct 19. Moral of the story. Do not buy from this store. You will get a low price but be very, very careful because you will get what you pay for. Do not chase the lowest price at all costs. The frustration, aggravation, and “could not be bothered” attitude will have you regretting big time.

Bought a Victory Twister Professional Series. Item was backordered and shipped late. Called Customer Service, they were very courteous, very understanding and they got the shipment out that day. In addition they offered a small discount for my troubles. Excellent customer service experience. Have not received the product; will update once I do. Price and specs are second to none so I am optimistic.