Melissa from Newmarket

My mother had purchased a new matress and foundation from sears which was also including a free metal bed frame with purchase of this particular sleep set. The order was placed on the phone with a live agent, whom had no knowledge of this sale so I had to spend about 1 hour coach g this incompetent employee through the website. Once she had found this I was reassured that It was included but would be shipped at a different time. That was just the beginning, the matress and foundation arrived at the pick up location with now frame as expected, we waited and waited and waited... I called was told yes it was shipped and would arrive by the end of the month, we waited and waited, you get where this is going. I called again and was told no it was not included. This is false advertising and I am shocked that this is happening to consumers. Please boycott this company, save your dollars as they are overpriced and not able to deliver. Please know that I am not one to complain but when my 2 year old has been sleeping on the matress and foundation for two weeks with no frame I get mad and then I get even.