We ordered Energy Star windows, but did not receive them from Sunrise. They twisted the truth about our order, stating that we had not requested ES windows. We lost out on $320.00 energy rebate and $350.00 we paid for energy audit. Poor workmanship, oak window casings were split during pinnig and Sunrise refused to repair or replace. Work was rushed, workers were dirty and rude - no tarps to protect hardwood from plaster, wood chips and workboots. Would never recommend or hire again!! Prchaser is a senior. BUYER BEWARE!
- Approximate cost of services:
- $8,000.00
- Company Response
We are well aware of this customer and his sister as she filed the same complaint and they were the only ones who did out of 1000's of Sunrise's customers!......Sunrise Windows sold both Energy Star and Non-Energy Star windows,all the products used were ES compliant but the Non-ES were not registered therefore no rebate would be redeemable......this enabled us to negotiate better component prices that were passed on to the consumer, at about 5-10% of the contract price.......we offered this to dealers/contactors etc as well as consumers which was clearly marked and explained on thier contract......"John" and his sister who also bought windows chose the Non-Energy Star windows for the savings and still tried to claim thier rebate too.....this claim was denied by Energy Star,they complained to BBB,Energy Star and Consumer Affairs.....after thier contract was reviewed(which is clearly marked) Sunrise Windows was cleared of any wrong doing........at Sunrise Windows we take all our complaints seriously and evaluate them.... after the evaluation, we decided that we would no longer offer this type of service to our retail customers.......ALL OUR PRODUCTS sold to retail customers are Energy Star, there is no other choice!.......as far as "John's" casings,they were dry as well as they were supplied by the customers... we installed them as a courtesy,we also went out to the customers house to change them as a courtesy,we booked the appointment at their convience, but the customer did not show up....and we do always use tarps........its unfortunate but I think no matter what we do with this customer he will rate us poorly due to not getting his rebate funds....this customer was not a senior.