Reviews

0/10

Had issue with 6 and a half year old hot water tank. Paid $100+tax for a tech to come in to do a diagnostic. I reset the unit a couple of times after I called them (by unplugged the power and plunged the power back in). When the tech came, the unit was working. Was quoted $750 + tax ($700 for gas vault and $50 for pipe) to have the issue fixed. Figured for that kind of money, might just buy a new unit. Last week, had the same issue. Power reset did not do the trick this time, so called another company for a quote for a new tank. Was told over the phone that almost certain it is the sensor problem. Has a tech in, spent 10 minutes to clean the flame sensor. Payed $120, the tank is back in business.

Approximate cost of services:
$100.00
3 of 3 people found this review helpful.
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0/10

Had issue with 6 and a half year old hot water tank. Paid $100+tax for a tech to come in to do a diagnostic. I reset the unit a couple of times after I called them (by unplugged the power and plunged the power back in). When the tech came, the unit was working. Was quoted $750 + tax ($700 for gas vault and $50 for pipe) to have the issue fixed. Figured for that kind of money, might just buy a new unit. Last week, had the same issue. Power reset did not do the trick this time, so called another company for a quote for a new tank. Was told over the phone that almost certain it is the sensor problem. Has a tech in, spent 10 minutes to clean the flame sensor. Payed $120, the tank is back in business. Update: I did call in, was told that I have to replace the parts for $750 +tax as per quote, or get $100 credit if I chose to have a new tank installed. However, the price quoted for the new tank was much higher than another big company's. That is why I called the other company.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

As the customer mentioned, when our Aire One technician arrived at the home, the hot water tank was working fine, even after a few resets. The technician therefore could not make any proper diagnosis since there was no problem found. He only SUGGESTED that it could be the gas valve and gave a price to have that part replaced. He told the customer to call us back if the tank acted up again and if it was within 30 days there would be no additional service fee for our tech to come back (as per Aire One's 30 day labour policy). However, the customer decided to call another company instead and spent another $120.