Mike the Reliance Tech came for my summer service call and reminded me that i was eligible for a review of my contract with great possibilities for enhanced equipment and better operation. He put me in touch with Karen Barna who arranged to meet with my wife & I. Had a great chat and review of our situation. Karen was absolutely ready to answer all our questions and was well aware of her company's products. Her personality shone through with her professionalism riding right alongside. She was able to arrange major modifications to our equipment and establish a quick installation that worked extremely well with our availability. The guys (Wolf and Barry) arrived exactly as promised. Another two great techs from Reliance. They were affable, professional and diligent. They answered every question we had and provided tutorials on all the new devices. Both fellows carried a quality that their employer can be proud of having in them. While the guys were doing the removals and installs , Karen arrived at the house to follow up with us and the techs . A quality feature of her approach the job. All work was completed in a timely fashion and the entire area was clean after their work was done. They went out of their way to ensure that they did not create any dirt or mess and were of no burden on us in anyway. It was a quality driven job performed by all. We highly recommend all of them for anyone's future needs from Reliance.
