I needed a new A/C unit to replace my 15 year old unit which had died. The former company was not very responsive and it would have taken 2-3 weeks to get a new unit in, so I called Reliance after hearing from a neighbour that they were very good. This was true! I had a home consultant, Chris out within a few days, he gave me good advice about what type of unit I needed, and gave me a price that included removing the old unit. The price was about what I had expected so no surprises. Chris called and arranged for the installation on a day that was suitable and the team came to install it on that day. There were two installers, one was Steven A and I can't remember the other fellows name but he was very good and polite as well. They worked hard, were very meticulous and tidy. I would recommend this company to anyone.