Erin Fischer from Calgary

On Aug 5, a technician from Ram carpet cleaning came to my apartment. He cleaned an indoor carpet and an outdoor patio carpet. I left my apartment while he did his work. When the job was finished the tech met me outside the apartment to pay the bill. He only reported a few small stains that could not be removed from the outdoor carpet. He did not mention any damage in the shape of a large rectangular in my outdoor carpet. On Aug 6, I returned to my apartment and found a rectangular melted in my outdoor carpet. I immediately tried to contact Ram through their regular business line as well as their emergency line. No one was available to take my call. On Aug 7, I called Ram again to report the damage. A supervisor came to my apartment. He looked at the spot for 5 minutes and concluded that it was not Ram's damage. He did not take any photos nor measurements to bring back to the company. He concluded because the patio is close to my kitchen it must have been a hot pan that burnt my carpet. I told him I had pictures of the carpet before Ram's cleaning that show there was no melted spot he continued to blame me for the melted spot. On Aug 10, I emailed the company stating I did not wish for the company to replace the carpet but only to refund my $145 as their service did not meet industry standards. Ram denied my request. I placed a complaint with the better business bureau. Their investigation is ongoing. On Aug 11, still upset with the poor customer service I had received I continued to research my situation. I discovered my outdoor carpet is composed of olefin fabric. This fabric is anti-mildew, hydrophobic and resistant to stains. It has an extremely low melting point and it is not recommended by the manufacturer to be professionally cleaned. Upon learning this information I called 2 more reputable carpet-cleaning companies in Calgary. They refused to clean outdoor carpets because, "the water in their machines is too hot and would melt the carpet." On Aug 12, I shared my new found information with the better business bureau. On Aug 19, I received a response from Ram through the better business bureau stating they still do not take responsibility for the damage to my carpet. I am dissatisfied customer of Ram carpet cleaning.