Dear Ms. Bxxxd,
As per our telephone conversation, please accept this as a formal apology for the inconvenience caused to you by Custom Maids on August 15, when our staff member, Cora, performed a substandard cleaning of your home.
A cheque in the amount of $43.50 will be issued to you within the next 24 business hours.
Custom Maids was established in 1978 and, today, is Toronto's leading maid service, having cleaned more than 2 Million homes. We are proud to have introduced a high degree of professionalism into our industry, which has enabled us to keep our customers satisfied year after year. We are, therefore, greatly concerned that your experience may damage our professional image.
In addition to your refund, we would like to schedule another appointment to clean your home, on the day of your choice COMPLIMENTS OF CUSTOM MAIDS. We would appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us through the years, and realize that we must leave no margin for error the next time around.
When you call or email us to schedule another appointment we will select a superb cleaning person to service your home - someone with many years of experience with Custom Maids.
We will see that s/he arrives promptly on the scheduled day of service, and that his/her workmanship is superb. In short, all risk factors will be eliminated.
We have now recorded your experience in your permanent customer file, in order that we may guarantee your long-term satisfaction with Custom Maids.
Should you call again next week or should you call a year from now, we will be prepared to offer you the free cleaning to which we feel you are entitled.
Again, we are very sorry for what has happened. Please call again Ms. Bxxxd
Whether you wish to use Custom Maids once a week or once a year, we are always ready to respond to your needs immediately.