Two weeks after installation there was a gas leak. Serviceman said it would probably take a week to get a replacement control. Phoned 3 times, finally got a call back with no result. Received a call from Doug 3 days ago saying the head person would be speaking with him that day or the next about replacing control. That was 3 days ago. Not impressed with the actual company.
- Approximate cost of services:
- $1,150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We do appreciate your feedback and we do know that the action on this was taking way too long. We are trying to work with the manufacture to remedy this problem for any future customers,should it ever arise again. We feel confident that our service technician has now been able to rectify the situation and again we do apologize for the time delay. If you have any difficulties at all with this hot water heater please notify us at once.