Reviews

2/10

I called Enercare to have some repair work done on my condo's AC and signed up for their monthly plan. My condo is currently rented to a tenant. The service rep I spoke with was wonderful and noted down the details. I specifically mentioned during the call this was for repair work on the AC unit in my condo. It's not a huge, central building AC - every suite has their own self contained AC (not a blower.) When the technician arrived, the technician apparently told my tenant that they don't fix AC units in condos?!?!?! WHAT?!?! Instead, I'm left with a bill for $99 +HST for something that, if true, TOTALLY should have been mentioned during my first call. Pretty frustrating. I'm giving 2 stars only because the service rep I spoke with during the booking call was very pleasant.

Approximate cost of services:
$113.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Chris- I am so very sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will have this looked into as soon as possible. Thanks!

10/10

In comparison with the last appliance company we tried that never showed up, Pambis was prompt, professional, showed up when they said they would, fixed the problem quickly and affordably. Can't recommend Pete and Chris at Pambis enough!

Approximate cost of services:
$180.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Chris, thank you for choosing our company to service the refrigerator for your tenant. It is very much appreciated. And a big thanks for taking the time to write a review for us!