Jan from North Vancouver

I thought I was going to be a lone voice in my dissatisfaction of the Sears delivery crew but obviously poor delivery service is rampant in the company. This now makes sense why Kit (the supervisor I spoke to) wouldn't do anything for me after I waited 6.5 hours for my sofa set. If he DID do something it would bankrupt the company. After taking a day off of work, waiting around for the requisite 5 hours and STILL not receiving my delivery, I called and was told (at 4:30 pm) that the truck had 18 deliveries that day, I was number 16 on the list, and they were currently on delivery number 2! Needless to say my sofa set was not arriving by 5:00. As I had dinner plans and 3 hungry children to feed, I asked when the next delivery date would be and was given a date 6 days later. I had already waited a week and a half for this set and was trying to cope with no furniture in my living room. I also did not want to take ANOTHER day off of work so I waited. I refused to pay the delivery charge but was not compensated in any other way. Shame on you Sears for treating your customers this way. Canada does not have a large population, at this rate you are going to burn through your customer base in no time!