Flooring purchase and installation
If you have a tight budget do not spend your time with Diverse Flooring. 6 months, missed appointments, original quote not honoured, refused to complete order when we refused "extras"
- Approximate cost of services:
- $2,900.00
- What could this company do to improve their services?
- Understand that not every customer can go beyond their budget (over by 50% in this case) and that there are always solutions - don't walk away and leave your customer stranded because they talk to other potential customers!
- Any advice to offer fellow homeowners facing a similar project?
- If you decide to go with Diverse Flooring you must be willing to adjust your budget and go with the "extras".
- Company Response
Good day Donna,
Since my brother Shawn and I started Diverse Flooring years ago, we've strived to always ensure all our clients are fully satisfied.
As one of the owners, I find this review to be quite concerning. I wish to invite you to contact me directly so that we may discuss your experience. I have gone through all communications with yourself via email both by myself and my staff member. I wish to go over them with you, in an effort to see where we may improve and further where we could have better served you. Please accept my sincere apologies if we have failed in our service to you. You may contact me either on my direct line and or by email. Both of these contacts you have and if you require them please call the store and the staff will provide them to you.
I assure you that if you look at our many reviews this is not the case for the vast majority of our clients. Although we try our very best we can not satisfy everyone. If you want the best flooring product for your home with top notch service, an overwhelming number of people have chosen Diverse Flooring and have been very satisfied.
Sincerely
Todd and Shawn Farina