Jennifer from ETOBICOKE

iLevel Contracting does a fantastic job! We hired them to transform a bedroom into an ensuite bathroom in our new home. While there were definitely hurdles along the way, Ian and Rene communicated everything to us in a timely manner and gave us options to fix the inevitable extras that come with any project. Timelines got a little bit skewed due to COVID production issues for some materials, but Ian and Rene worked hard to mitigate any delays. The work was high quality and very professional. We have many more projects we hope to hire them for in the future!

On September 6, 2016, Alex, the Ecotech salesperson attended at our home to show us his products. We talked with him for awhile, and at that time decided to proceed with the contract with Ecotech. Alex warned us that it was their busy season, and could take up to eight weeks for installation of the 1 large window, two doors and one storm door. We decided that was acceptable and signed the contract. A deposit of $660.00 was paid to Ecotech on September 16, 2016. Around the middle of November, approximately eight weeks after the deposit was paid, we had become concerned that we had not heard from anyone at Ecotech to schedule our installation. We called them several times over a two-week period. Each time we got someone on the phone, they were unable to discuss our account and had to have someone call us back, which usually never happened. Finally, around the beginning of December, we finally managed to talk to someone on the phone who scheduled our installation for December 15, 2016. December 14, 2016, in the early evening, the installer called to say that they would not be coming to do the installation the next morning, after my husband had taken time off work specifically to be there, because “It was too cold and his assistant had a head cold.” The installer was unable to discuss when our installation could be rescheduled for and told us to call the main office in the morning. After speaking to the main office in the morning, we made it clear that we had expected the windows to be in four weeks ago, and if they were unable to deliver before Christmas, then we would like to cancel the contract. The owner (Mark) followed up with a solution in exchange for us posting a positive review about his company where a different installer would install in our windows and doors on December 17, 2016 (Saturday), which was not ideal as we were having a large party that evening. However, fearing that we would never get them if we didn’t agree to that date, we complied. The installers that showed up that day were great, although we came to find out they worked for a different company and had been subcontracted specifically for our job. They were able to install the two doors and window by 3pm, although Ecotech had not sent them with the storm door for installation. That said, the installers arrived at our house for 8am that morning however the company was unable to deliver anything until after 10 am (with the windows arriving a couple hours later) and we were left to entertain the installers in the hopes that they didn’t abandon the job. Once completed we did a proper inspection and found that the sidelight connected to our front door did not match the front door as specified in our contract, there was inadequate weather stripping on the back door that lets in cold air and light and there was damage to our walls that occurred during the installation. What made the situation worse was that we didn’t really have the opportunity to properly inspect if the door glass and sidelight glass was a match until after the original front door, frame and sidelight glass had been removed due to the late delivery. Had we raised an issue with it, we would have been forced to potentially spend a day or two with out a front door in the dead of winter! We contacted Ecotech on Monday morning following the installation to detail our concerns, which included: • The side door doesn't have a complete seal - light and cold air comes through • The wrong side light was delivered with the front door. It was supposed to have the same pattern as the glass door. • The glass on the front door has a fairly deep scratch in it. • When the temperature gets below -5 degrees Celsius outside, both the front door, side light and the new window have condensation at the bottom of the glass. • The wall next to the side door was damaged. • The storm door was not present or installed They requested that was call back in January to schedule an inspection. We called back January 9, 2017 when they re-opened after Christmas. My husband spoke to Gina regarding an inspection, and we were told we would get a call back to arrange that. No one from Eco tech called back and my husband yet again had to follow up. Finally, my husband received a response and said that he would have a call back the next day once the case was reviewed. That call never happened. After numerous emails and threats to post negative comments online, he received a call back telling him that the case would yet again be reviewed and that he would have a response in 24 hours. Its been a month since that conversation and still no response. We are still owed a storm door, and we would like them to attend and fix the incomplete installation as well as fix the list of complaints above. We are tired of chasing down the company and getting empty promises back in return. We just want this to end already so that we can get on with our lives. 24/04/2017 - Called twice this morning as per company response. No answer. Had to leave message on service voicemail as pressing 0 for 'Other inquiries" just looped the outgoing message over and over. Recieved a call back from Gina in the afternoon, she claimed the storm door was still on back order. She said the new side window glass was being ordered, and argued that the scratch was not included in our warranty despite their installer causing it. She has promised to call me back by the end of the week to set a date for someone to come inspect. We shall see, not very optimistic after all the other calls we were promised. 28/04/2017: Unsurprisingly, Ecotech did not call me as promised. There is still no date for an inspection or installation set. I left yet another message on their voicemail at 1pm insisting that this issue should now be handled by a supervisor or manager. I'll have to call again on Monday and every other day until someone finally picks up the phone.

Below is an email i sent to ASR Movers detailing concerns i had with their service. NOT RECOMMENDED! My husband and I moved from our apartment to our new home on Saturday, July 25th. We hired your company in order to have a stress-free transition between our homes. Although you have many positive reviews on the internet, I was astounded at the inconvenience my family was put through, as well as the lack of training and unprofessionalism of your staff. I am bringing to your attention concerns I have with the service I received on Saturday, July 25: 1. Using your online quote system, I filled out an extensive list detailing the furniture we had in our two bedroom apartment. I am disappointed that I was so underquoted on the time and had the quote been more reflective of the actual cost, I would have gone with another company. The job actually took nine hours and was completed in an unsatisfactory manner. 2. Our service elevator was booked for the period 12-4, based on your two movers who were scheduled to arrive at 12:00 and arrived eventually arrived at 1:30. Fortunately, no other tenant had booked the elevator after us and our building manager did not charge us a fee for elevator overtime. 3. A third mover was provided at an extra cost of $30.00 per hour due to the fact one of the movers had his right hand and wrist in a cast and was having difficulty moving the heavier furniture. It is unacceptable to send staff that are not fit to complete the job. 4. Your quotation indicates “free packaging and unpackaging of goods”; however, the movers planned to wrap our items at the truck, subjecting our furniture to nicks, dents and scrapes while removing it from our apartment. At my husband’s insistence, shrink wrap was provided; however, no blankets or proper furniture protection was supplied. In addition, in order to mitigate any additional costs, my girlfriend and I had to assist with the wrapping as the two original movers were extremely slow moving . The third guy was somewhat faster; however, this should not have happened! 5. The main excuse provided for the slow movement was the elevator size. Both my husband and I have professional moving experience and all the furniture was moved into the apartment in five hours with the assistance of one other individual. Had the furniture been arranged in the elevator better, it would have resulted in less trips and faster movement. 6. No longer trusting the competency with fragile items, I kept several items back to relocate myself. The attached pictures show how much remained even after nine hours. This took five hours to move using personal vehicles and non-dedicated elevators the following day. 7. The dispatcher was very rude and unhelpful when I called to discuss these issues at 7:45 pm. He spoke over me every time I voiced an issue, and then told me “Did they break anything? Well, then there’s no problem.” Not breaking anything should not the standard for a successful move. 8. Because I relied on your estimate below, I only had enough cash on hand to pay the quote plus a buffer of about two hours & tip for your staff. Because the move took almost twice as long and required additional staff, my husband and I had to scramble to get more cash at 8pm on a Saturday. Since our items would not be removed from the truck until paid the fee, we had no other option but to pay. In order to expedite the completion, we also had to assist in unloading the truck so as to not disturb our neighbors any further with the loud truck. The move was finished at 10:30, and an hour was refunded from what we paid ($1120.00 total – original quote $508.50, incl. HST) 9. Finally, when the movers took the hinge off my back screen door to get it to open wider, they subsequently lost a part and were unable to reattach the hinge. I had requested some form of compensation for my time, plus a repairs of the broken screen door, howver Nick sees no reason to provide me with either.