Wilva from Mississauga

I called to have the door cables in my dishwasher door replaces as they had broken. A very nice serviceman came and replaced them. Four months later, one of the new cables broke. I call Crawford and was told there was only 90 day warranty on parts. I pointed out it was only 4 months and I was quite unhappy with this. I even told the lady I would give an unfavourable review. She told me that they do not make the warranty times, but the manufacture sets them up. She then said she would speak to the Service Manager and get back to me. About 6 hours later the Service Manager called me. He said that there isn't a warranty on the door cable, even though it states right on my receipt that there was a 90 day warrant. He said that in view of the short time from the repair to it breaking, they would waive the service call, but I would have to pay for parts and labour. I agreed. He said that Amy would call me with a service date. I waited for 1 week and they never called me. So I called another service person, who came the next day, and the broken part was replaced at a cost of only $60.00, which is much less than what Crawford would have charged me. You can buy your appliances there, but don't expect to get good service if you need a repair. You should definitely stay away from this company if you want satisfaction.

I bought 6 perennial grasses on August 17, 2014 and only 3 of them survived the winter. I kept my receipt but when I inquired about their warranty I was told the warranty goes until December 31st of the year in which the plant(s) were purchased. Sheridan Nurseries has a 2 year warranty on their perennials, so I think you can figure out where I will be purchasing my plants from now on. I am out $75.00 plus tax on these plants. I'm very disappointed with Terra for having such a poor warranty on their plants. This was my first purchase from them and it is also my last purchase. So buyer beware.