Christian Kim from Ottawa

I own a rental townhome Kanata while I am currently work and live in Dallas Texas. Last week, my tenant contacted me informing that the A/C stopped working and there was a burning smell coming from the furnace. I have contacted Reliance to ask for an inspection. After to paying $160 for a inspection, the representative informed me that the motor in the furnace was broken and recommended to replace the furnace and the A/C together for over $8,000. Since I did not have that much money, I wanted to get a second opinion and stumbled on to Reliable Home Environment's website which showed 10 star ratings in all across its 15 reviews. After reading the review, I contacted Reliable for a quote. Less than 2 hours after leaving a voice message, John - the president of the Reliable - contacted me late at night. Despite not being able to see him in person, John explained to me through the phone that since I am calling him from a remote location, he said he will personally visit the home and inspect the issue. To make long story short, John inspected the furnace and found out that the furnace replacement was not necessary and replaced the furnace motor on the spot. He did find out that the A/C needed a replacement and they replaced the A/C within the day. By the time John quoted me for the A/C replacement, we were haggling for price but only because John offered to not charge for the motor replacement while I wanted to pay him for at least the parts. Overall, this was the best customer experience I have ever had. I'd recommend Reliable to anybody who is having issues with their furnace or A/C in the Greater Ottawa area.