Nelson Lumber Edmonton Service
Went in to buy a specific product, the girl behind the order desk THREW a book on the counter and told me to look it up? I told her i didn't know how to use her catalogues and it was her job to look and please do that. she started yelling and SWEARING!!! I was completely offended and walked away I tried talking to the manager about it but he was not at all interested in what I had to say and refused to find a solution... This lady was still working there 6 months later. I no longer use them as Ive found a much better supplier who is organized, quick, honest and most of all polite! I was completely dissatisfied with the slow unguided service from anyone in their yard where they keep everything. Their tools are overpriced and never go on sale and they constantly send wrong, broken products or missing parts.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank You for taking the time to express your feedback on our service. Although we have been in business for almost 70 years and have built our reputation on trusted quality and service, we can always do better and will remind our employees in this regard.