Booked for 9:00 am start time. Had two confirmation calls from the company reps as well as two confirmation emails. No one arrived by 09:15 so made a call. Was advised the truck will be there by 10:00 - due to a scheduling window to allow for traffic. It is nowhere in small print and was never mentioned during booking and confirmation calls. At 09:40 received a call from the driver- they will be late. When asked how long- said at least half- hour and he stressed "at least". I will not be recommending to anyone on a schedule or otherwise- moves are stressful enough to without this additional cause for anxiety. As well- when I booked, I was asked about the volume and the type of things to move. I was truthful as I wanted an accurate quote. I was given a timeline of 3-4 hrs. I had repeated this exact information during the first confirmation calls from another rep. This time, the quote went up to 5-6 hrs! For same amount of things- too late for me to cancel but raises red flags for integrity of this company.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry to hear you were not satisfied with the moving service, please contact our customer service department to address and resolve this situation.