I don't even know where to begin... My husband and I moved to Canada about a year ago and so we went to PB to buy what would be about 16,000 dollars worth of furniture. The first shipment of our kid's furniture was a hassle, it arrived a lot later than the estimated date and not complete. I had to keep recalling them to see when they would deliver. Second time around we bought patio furniture at the beginning of june and asked about the delivery as we had had a bad first experience and this would be a factor in us purchasing there again. I spent 1 hour and a half at the store in order to verify their stock and make sure everything was there to ensure delivery (which was a month later BTW). Estimated delivery comes around and no call or anything from them. I call about 3 times and they said they would get back to me, which they didn't. Until finally they do and tell me it will be another 3 weeks to deliver my furniture! Patio furniture that I bought at the beginning of the summer to arrive at the end of summer!!! We have plans of filing a formal complaint with lawyers as this is quite ridiculous. So although they have great products, if you are planning to buy furniture and having it delivered. THINK TWICE.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?