Process started out ok ended in a nightmare. Monarch install our oven fan ~ 3years ago and it just fell off the wall. They installed a 80lb hood fan with 3 screws into the drywall!
- Approximate cost of services:
- $65,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Mr. Arseneau, in response to your recent review of our company, we unequivocally deny your claim that we installed your hood fan improperly. Furthermore, we feel your review is a blatant attempt to malign our reputation in the kitchen & bath industry. We feel compelled to describe the nature of our relationship with you for review by Homestars readers. In 2011, Monarch Kitchen & Bath Centre designed and installed your beautiful new kitchen project. You and your wife were happy with the result and paid your contract price in full. In January, 2012 you reported that your dishwasher was leaking. We immediately booked a service call to ascertain what the issue was. At that time, it was discovered that the problem with the dishwasher was not an installation issue, but rather the damages to the supply line had been caused by rodents in your home. As is standard in any industry, you were then charged for the service call. You steadfastly refused to pay the charge even though this was clearly not related to Monarch’s workmanship.
You contacted us recently about an issue you were now having with your hood fan (4 years after the original installation) and you wanted us to determine what was causing this issue. At that time, we advised you that we were not prepared to provide this service to you as we had no confidence that you would remit payment to us for these services. If you encountered a problem with your vehicle and brought it to your dealership, you would have to pay the labour charges and parts. It is the same in every industry. If you had so little confidence in Monarch, it is surprising that you would contact us 4 years after we had completed your project.
It was at that point that you posted this Homestars review and it is clearly unwarranted. We respectfully request that Homestars readers consider the facts above and come to the only logical conclusion. Every member of Monarch Kitchen & Bath Centre works very diligently to ensure our clients complete satisfaction. We stake our reputation on it
Kind Regards
Neil B. Samson